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Technical Problems Frequently Asked Questions:
- Even with my browser
window maximized, why do I have to scroll from left to right on
WallFly.com and on many of the web sites I visit?
- The WallFly.com site
does not display or function properly on one or more of my computers,
why?
- When I navigate
back to a previously displayed page on the WallFly.com site, my
data is lost or I receive an error stating the page cannot be
displayed, why?
- When I click on a link
such as Add to My WatchList or Privacy nothing happens, why?
- When submitting a form,
I receive a message that states something like "duplicate
entry" and I am unable to continue, why?
- Even after exiting the
WallFly.com site and closing my browser window(s), there is a
cookie placed by WallFly.com in my browser's cookie directory,
why?
- I receive a message
" Invalid Page Request" when entering the review form,
why?
- I receive a message
"Session cookies must be enabled in your browser.."
even after I have enabled session cookies in my browser, why?
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| 1.
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Even with my browser window maximized, why do I have to scroll
from left to right on WallFly.com and on many of the web sites I visit?
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The most likely problem is that your
screen resolution is set too low. It's probably at 800x600 and most
sites are designed with the assumption you're using a resolution
of 1024x768 (the most common resolution used in Windows XP).
To change your monitor resolution, right-click
with your mouse pointer positioned on a blank spot on your desktop.
Select Properties from the pop-up menu. Left click on the Settings
tab. You should now be able to see the Desktop area slider bar.
Moving the slider by holding down the left mouse button and dragging
it to the left or to the right will change the resolutions. The
current resolution numbers will appear under the slider. Click on
Apply and click on OK. (On many computer systems you may need
to turn off and reboot your system in order for the changed settings
to take effect.)
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| 2. |
The WallFly.com site does not display or function properly
on one or more of my computers, why? |
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For many of the site's features, your browser
must be configured to enable JavaScript. To enable JavaScript,
please refer to your browser's support
documentation.
Your browser version may be too old. WallFly.com
does not support browser versions 5.0 or earlier. We suggest
updating your browser to the latest version available.
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| 3. |
When I navigate back to a previously displayed
page on the WallFly.com site, my data is lost or I receive an error
stating the page cannot be displayed, why? |
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WallFly.com uses session cookies stored on our
server to save your inputted form data and site preferences.
As a result, to navigate on our site, please use the navigation menus
and or provided back or exit links located in the page your are visiting.
In some of our forms, however, you may receive a validation return
page in which WallFly.com may ask you to use your browser's back button
to proceed.
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| 4. |
When I click on a link such as Add to My WatchList or
Privacy nothing happens, why? |
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WallFly.com has many links that will open in a new
window on top of your existing window. Many browser or other software
programs such as a firewall may consider this type of new window
to be a pop-up window. If you click on a link that does not respond
in the WallFly.com site, reduce the pop-up blocker security settings
in your browser or another software program to medium or lower.
For instructions on how to change your pop-up blocker settings,
please refer to your browser or software's support documentation.
In addition, many of these links require
your browser to be configured to enable JavaScript. To enable
JavaScript, please refer to your browser's support documentation.
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| 5. |
When submitting a form, I receive a message that states
something like "duplicate entry" and I am unable to continue,
why? |
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If you should submit a form on the WallFly.com
site and are returned to an error page that DOES NOT display the WallFly
logo, the submission button may have been selected more than one time
while the form was processing. Although, your data has submitted
successfully, the only method to exit this error page is to close
your browser window and open a new browser window to begin again.
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Even after exiting the
WallFly.com site and closing my browser window(s), there is a cookie
placed by WallFly.com in my browser's cookie directory, why? |
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WallFly.com stores a cookie on your computer
only when you login or register. The data placed in this cookie is
your username (email address) and your login status. WallFly.com
is able to remove this cookie from your computer only when you logout
by clicking on any one of the the logout links located throughout
the site. To learn more about how WallFly.com uses cookies,
please read the WallFly.com Privacy Statement.
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I receive a message "Invalid
Page Request" when entering the review form,
why? |
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Possible Causes:
1. You have attempted to enter the review page from a shortcut
placed on your computer's desktop or a link that is outside of the
Wallfly.com's building pages.
2. If cookie control is enabled in many firewall programs,
it will be necessary to customize these settings to always allow
for session cookies and to not block or remove private header information.
For instructions on how to customize these settings, please refer
to your firewall program's support documentation. If you have
a toolbar such as the Google and Yahoo toolbars installed to work
with your browser, it will be necessary to customize these setting
to also allow for third party cookies.
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I receive a message "Session
cookies must be enabled in your browser.." even after I have
enabled session cookies in my browser, why? |
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If you have a third party utility installed
to compliment your browser such as the Google or Yahoo toolbars,
it will be necessary to enable 3rd party cookies in both your browser
and firewall programs. These utilities attempt to work with
the forms within the WallFly.com site and require the use of cookies.
Please refer to your browser and firewall program's support documentation
for instruction on how to enable 3rd party cookies.
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Technical
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